I'm a user experience designer based in Glasgow.
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This QuickPress is essentially part 2.5 of my Preparing for usability testing series and aims to answer “yeah, but…” questions. It’s one single point and won’t take long to read.
If you want to build better, usable and successful software: observe people using it.
You don’t need a plan, or a script, or a schedule.
Right now, today, you need to find someone who isn’t on your project team, sit them down and observe them using your software.