Andy Bright is an User Experience Designer based London. He currently works as the UX Lead on a SaaS Marketing Resource Management suite called Tag:cmd.
Connect with me on LinkedIn, or send an email to andybright at gmail.
This QuickPress is essentially part 2.5 of my Preparing for usability testing series and aims to answer “yeah, but…” questions. It’s one single point and won’t take long to read.
If you want to build better, usable and successful software: observe people using it.
You don’t need a plan, or a script, or a schedule.
Right now, today, you need to find someone who isn’t on your project team, sit them down and observe them using your software.